Welcome to TYR Shop’s FAQ section! We’re here to help you navigate your aquatic adventures with confidence. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About TYR Shop
Who is TYR Shop for?
TYR Shop caters to active individuals and families who love water sports and outdoor adventures. Our target customers include:
- Competitive swimmers needing high-performance gear
- Families preparing for camping trips or beach vacations
- Style-conscious adventurers who value both function and fashion
- Athletes and outdoor enthusiasts seeking durable, chlorine-resistant swimwear
What makes TYR Shop products special?
Our products are designed with performance and durability in mind:
- Chlorine-resistant swimwear that lasts
- Ergonomic designs that move with your body
- Durable outdoor equipment for active lifestyles
- Quality materials that withstand aquatic environments
- Functional gear that doesn’t compromise on style
Product Questions
How do I choose the right size swimwear?
Our swimwear is designed for optimal fit and performance. Please refer to our detailed size charts available on each product page. If you’re between sizes or have specific fit concerns, we recommend sizing up for comfort during active use.
Are your products suitable for competitive swimming?
Absolutely! Many of our swimwear products are designed specifically for competitive swimmers, offering reduced drag, optimal muscle support, and chlorine resistance for long-lasting performance in the pool.
How do I care for my swimwear to make it last longer?
To extend the life of your swimwear:
- Rinse immediately after use in chlorinated or salt water
- Hand wash with mild detergent
- Lay flat to dry – avoid wringing or machine drying
- Rotate between multiple suits to reduce wear
Shipping & Delivery
Where do you ship to?
We ship worldwide with the exception of select regions in Asia and some remote areas. Our delivery system is designed to match the performance standards of our products, ensuring your gear arrives adventure-ready.
What are my shipping options?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving 10-15 days after dispatch. Recommended for time-sensitive orders.
- Free Shipping (orders over $50): Via EMS, arriving 15-25 days after dispatch. Perfect for planning ahead.
How long does order processing take?
Every order undergoes our rigorous quality check before dispatch. Processing typically takes 1-2 business days. You’ll receive tracking information via email as soon as your order ships.
Can I track my order?
Yes! We send tracking information via email as soon as your order is dispatched. Our premium carriers (DHL, FedEx, or EMS) provide detailed tracking updates throughout the delivery process.
Returns & Exchanges
What is your return policy?
We stand behind our products’ performance. If any item doesn’t meet your expectations:
- 15-day return window from date of delivery
- Easy return process – contact our US-based support team
- Items must be in original condition with tags attached
How do I initiate a return?
Simply contact our customer care team at [email protected] within 15 days of receiving your order. Our US-based support will guide you through the simple return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping method for returns.
Payments & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your transactions are secure.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.
Contact Us
How can I contact customer service?
Our customer care team is always ready to help! You can reach us:
- By email: [email protected]
- By mail: 104 Lakeridge Dr, Panama City, US 32405
Still have questions? Our team of aquatic adventure experts is here to help ensure you get exactly what you need for your next water adventure or outdoor escape. Contact us today!